Shipping policy

Last updated: July 2026

This policy sets out how Monmark (Monsoon Marketing Limited) dispatches and delivers orders, our delivery charges, estimated timescales, and how we handle collection, international orders and any problems with your delivery.

1. Where we deliver

We deliver across the United Kingdom and internationally to over 230 countries, including the European Union. UK orders are sent on our standard UK service and international orders on our standard international service (see section 2). All delivery timescales are estimates from the date of dispatch.

2. Delivery charges

Service	Estimated delivery	Cost (inc. VAT)
Standard UK delivery	3–5 business days from dispatch	£9.95
Standard international delivery	7–14 business days from dispatch	£49.95

The rates above apply per order. For large or bulk orders (for example a full multi-site rollout), or for destinations not covered by our standard international service, please contact us for a quotation before ordering.

3. Dispatch & processing times

In-stock items are typically dispatched within 1–2 working days of your order being confirmed and payment cleared. Because many of our garments are supplied with branding, heatsealing or other decoration, decorated or personalised orders require additional production time — typically 5-7 working days depending on the artwork, quantity and finishing required. We will confirm an expected dispatch date with you at the point of order or quotation.

Orders are processed on working days only (Monday to Friday, excluding UK public holidays). Orders placed after 3pm or at weekends are processed the next working day.

4. Tracking

We use trusted, tracked delivery services so that all parcels are accountable and can be traced. Once your order is dispatched, we will provide tracking details where available. A signature may be required on delivery.

5. Collection from our warehouse

You are welcome to collect your order in person, free of charge, from our warehouse at:

Monmark, 63 Teignmouth Road, Clevedon, North Somerset, BS21 6DL.

Please wait for confirmation that your order is ready before travelling. Collection hours: Mon–Fri, 9:00am–5:00pm.

6. International & EU orders

We ship internationally, including to the European Union, on our standard international service at a flat rate of £49.95 (inc. VAT), with estimated delivery of 7–14 business days from dispatch. For large or bulk orders, or destinations not covered by our standard international service, please contact sales@monmark.co.uk or call 0800 146 235 for a quotation.

Customs, duties & taxes (EU and rest of world): For orders shipped outside the UK, the recipient is the importer of record and may be responsible for any import duties, taxes, customs clearance fees and local charges, which are not included in our prices or shipping charge. These are set by the destination country and payable by you.

7. Delivery problems, delays & missing parcels

Estimated delivery times are provided in good faith but are not guaranteed and may be affected by circumstances outside our control. If your order has not arrived within the expected timeframe, please contact us with your order number and we will investigate with the carrier. If a parcel is lost in transit, we will arrange a replacement or refund once the carrier's investigation is complete.

Please check your order on receipt. If goods arrive damaged or incorrect, notify us within 3 working days of delivery so we can put it right.

8. Incorrect address & failed deliveries

Please make sure your delivery address is complete and accurate at checkout. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address. Where a parcel is returned to us as undelivered (for example after failed delivery attempts or an incorrect address), we may charge a re-delivery fee.

9. Returns

This policy covers delivery and shipping only. For information on returns, exchanges and refunds — including your statutory cancellation rights under the Consumer Contracts Regulations 2013 — please see our Returns Policy / Terms & Conditions. Please note that bespoke, personalised or decorated garments may be exempt from standard cancellation rights, as they are made or customised to your specification.